How we handle your information.

What you share with us

We only collect personal information when you give it to us:

• The Hormone and Energy Quiz. If you choose to send your answers, we receive your first name, your email address and your answers. The answers go to our office by email so Dr. Cailen can prepare for your first visit.
• Our email list. If you sign up for tips and news, from the quiz or anywhere else on the site, we receive your name, your email address and which kind of care you're interested in.
• Calls and emails. Anything you share when you call or email the office.

The quiz is optional. Answering questions without sending them doesn't share anything with us.

What's collected automatically

This site doesn't use advertising cookies or tracking pixels, and we don't follow you around the web. Like any website, it does handle some technical information to work:

• Our web host keeps short-lived technical logs (such as your IP address, browser type and the pages requested) to run the site and keep it secure.
• Our forms use an automatic bot check, which looks at technical signals from your browser to tell people from spam bots. It doesn't identify you.
• The office map loads its map images from OpenFreeMap, which sees your IP address when the map appears.

Website analytics: AlphaCare Health uses a privacy-focused analytics tool that sets no cookies. It records the pages you visit, the site that referred you, your device and browser type, your approximate location (country, region, and city), page speed, where on a page you click, the labels and destinations of buttons and links you click, how far you scroll, which forms you start, and technical error messages. On private client pages it records only the type of page, not the private link. It never records what you type. It is hosted by 1015 Brands in the United States, and the data is never sold or used for advertising. Questions? Email office@alphacare-health.com.

How we use it

• To answer your questions and help you book.
• To prepare for your visit, using the quiz answers you send.
• To send the tips and news you signed up for.
• To keep the website working and protect it from spam and abuse.

Our email list

Our email list is run on Mailchimp. Mailchimp receives your name, your email address and a label for the kind of care you're interested in (for example, “Chiropractic”). It never receives your quiz answers. Every email we send has an unsubscribe link, and you can also ask us to remove you at office@alphacare-health.com.

Who we share it with

We don't sell, rent or trade your information, and we don't share it with advertisers. We only use a few trusted services that help us run the practice and this website:

• Vercel, which hosts this website and runs its bot check.
• Mailchimp, for our email list.
• Resend, which delivers quiz answers from the website to our office inbox.
• OpenFreeMap, for the office map.
• Our online booking and patient portal providers, when you book. Their own privacy policies apply to what you enter there.

We may also share information if the law requires it.

Once you're a patient

When you book and become a patient, your health records are kept in our secure patient system, not on this website. Please don't send private medical details through the website or by regular email; call the office instead.

Links to other sites

This site links to other websites, such as online booking and our supplement store. Once you leave this site, their privacy policies apply, not this one.

Children

This website isn't meant for children under 13, and we don't knowingly collect their information online. Parents and guardians handle booking and forms for children we care for.

Your choices

• Unsubscribe from our emails at any time using the link in any email.
• Ask us what information we have about you, or ask us to correct or delete it, by emailing office@alphacare-health.com or calling (678) 524-4829.

Keeping it safe

Information sent through this website is encrypted in transit, and we keep it only as long as we need it to care for you, keep in touch or meet legal requirements. No system is perfectly secure, but we take reasonable steps to protect what you share.

Changes to this policy

If we change how we handle information, we'll update this page and the date at the top.

Contact us

Questions about this policy or your information can go to office@alphacare-health.com, (678) 524-4829, or AlphaCare Health, 247 Edwards Plaza, Suite 3, St. Simons Island, GA 31522.